Customer Complaints Handling Policy

To realize its vision of an efficient health community and to foster robust relationships with its customers, the Saudi Commission for Health Specialties is dedicated to:

Delivering high-quality services that meet the needs and expectations of its customers.
Offering and encouraging various communication channels as a vital means for feedback and a crucial entry point for enhancing its services and improving customer experience based on customer needs and visions to boost their satisfaction.
Efficiently and effectively addressing complaints regarding the services of the Saudi Commission for Health Specialties and customer service in a prompt, fair, and reliable manner through a complaints system that is characterized by easy access and speed.
Ensuring the confidentiality of the information provided and maintaining impartiality, with services delivered by a knowledgeable and experienced team in customer interactions.
Conducting periodic audits of the customer service system within the Authority to verify its effectiveness and compliance with the executive regulations and rules in force, as well as adherence to the standards of ISO 10002:2018 approved by the Authority, while continuously striving for improvement.